Neptune Renter Privacy Policy

Information We Collect

What You Share With Us

Before we can get information about you from you or other companies, you'll sign forms giving us permission to collect the information and use it for the products and services that you select. This is required by law.

Your Basic Information

When you sign up for Neptune, we collect:

• Your name
• Phone numbers and email addresses
• Your rental preferences (move-in date, number of occupants, pets)

Your Work and Money Information

You can share details about your employment and finances:

• Current and previous employers
• Job titles and length of employment
• Income information
• Self-reported credit range

Your Rental History

We may collect information about your rental background:

• Previous addresses and landlords' contact information
• Rent payment history
• Details about past leases
• Your rental applications through our platform
• Interactions with property managers

Information We Get From Other Companies (With Your Permission)

Calendar Availability

When you give us permission, we obtain:

• Accessing your calendar availability to schedule property tours
• Creating calendar invites for confirmed tour appointments

Information We Collect Automatically

How You Use Our Platform

When you use Neptune, we automatically collect:

• Device information (IP address, device type)
• Navigation patterns (pages visited, time spent, searches)
• Email engagement metrics (opens, link clicks)

Cookies and Similar Technology

We use cookies (small files stored on your device) for:

• Essential platform functionality
• Understanding how people use our service
• Remembering your preferences for a personalized experience

How We Create Your Rental Profile

Making Your Profile More Complete

We enhance your profile by:

• Combining information from multiple sources for accuracy
• Comparing your application to similar renters and market standards
• Providing context to property managers

How We Use Your Information

Creating Your Rental Profile

We use your information to:

• Create a comprehensive rental profile for property managers

Keeping Everyone Safe

We protect all users by:

• Checking for fraud
• Ensuring only legitimate applications are processed

Connecting You with Property Managers

We connect you with property managers by:

• Matching you with properties seeking qualified tenants
• Enabling secure communication during the discovery process
• Providing real-time application status updates

Running Our Platform

We use your information to:

• Create and manage your account
• Handle your preferences and keep the platform running smoothly
• Process rental applications
• Provide customer support
• Give you access to your profile data

Making Our Service Better

We analyze data to:

• Improve our platform functionality
• Develop better matching technology
• Study rental market trends
• Enhance the accuracy of our machine learning models

Personalizing Your Experience

We personalize your experience by:

• Customizing the platform based on your rental preferences and history
• Sending important updates about your applications
• Providing educational resources about renting and neighborhoods
• Notifying you about helpful new features

Security and Legal Compliance

We safeguard your information by:

• Detecting fraudulent applications and protecting your identity
• Monitoring for suspicious activity and security issues
• Implementing security measures based on platform usage

We comply with legal obligations by:

• Responding to court orders and legal requirements
• Investigating disputes or complaints on your behalf

How We Share Your Information

With Property Managers (When You Say It's OK)

When you express interest in a property, we share your rental profile with property managers who have agreed to use your information only for rental decisions.

Property managers may receive:

• Employment status
• Rental history analysis
• Identity confirmation and fraud prevention analysis
• Information about how your application compares to their rental criteria
• Required notices about your rights

With Other Companies That Help Us

Technology Partners:

• Cloud storage providers (AWS or Google Cloud) for secure data storage
• Calendar services (Google Calendar, Apple Calendar) for scheduling tours
• Cybersecurity firms and technical support providers to protect your information

Customer Service:

• Third-party customer service providers to help answer your questions
• Email services to send you important notifications

Professional Services and Legal Requirements:

• Attorneys for legal advice
• Auditors for compliance reviews
• Regulatory agencies when required
• Insurance providers for business protection
• Law enforcement when required by court order or subpoena

When You Ask Us To

• Additional property managers if you ask us to
• Other services you authorize
• Help you transfer your data to other platforms you use

Business Transactions

• If Neptune is sold or merges with another company, your information may be transferred to the new owners
• The new company would have to continue protecting your privacy the same way we do
• They must follow appropriate data protection agreements

Your Rights and Choices

Managing Your Account

Your Account Control:

• View and update your personal information through your account dashboard
• Download copies of your data and reports
• Review your application history
• Close your account anytime by contacting customer support (though we may need to keep some information for legal reasons)

Communication Preferences:

• You can stop receiving marketing emails by clicking unsubscribe
• We may still send you important service-related emails about your account
• You can update your communication preferences in your account settings

Cookies and Tracking:

You can control cookies through:

• Our platform's cookie settings
• Your browser settings
• Privacy tools that block tracking
• Your mobile device settings to limit advertising tracking

Data Security and How Long We Keep Your Information

How We Protect Your Information

We use strong security measures to protect your personal information:

• Encryption when we store and send your data
• Only authorized employees can access your information
• Secure systems with firewalls and monitoring to prevent unauthorized access

Our Team is Trained

We ensure everyone who handles your data is qualified:

• All our employees receive training on how to protect your privacy
• We carefully choose our technology partners
• We require partners to protect your data the same way we do

Physical Security

We protect the physical locations where your data is handled:

• We keep our offices and computer systems secure
• We safely dispose of any equipment that might have your information on it

How Long We Keep Your Information

Your Account Information

• We keep your account details while you're using Neptune and for some time after you close your account
• We keep transaction records and communications for business and legal reasons

When We Delete Information

When information is no longer needed:

• We securely delete it from our systems
• We make sure our partners delete your information when they no longer need it

What You Should Know

While we work hard to protect your information, no security system is 100% foolproof. You can protect your account by:

• Keeping your login information private
• Using secure internet connections when using our platform
• Letting us know right away if you think someone accessed your account without permission

Contact Information

Neptune It, Inc.
Email: tune@neptune.rent
Website: neptune.rent

Special Information for California Residents

What Information We Collect

Under California law, we collect these categories of personal information:

• Identifiers: Names, addresses, email addresses
• Commercial Information: Rental application data, payment history, transaction records
• Internet Activity: Platform usage, navigation patterns, search queries
• Location Information: General location information for service delivery
• Professional Information: Employment data, self-reported income, job history
• Sensitive Information: Account credentials, financial account numbers

We Don't Sell Your Information

We don't sell or share your personal information for advertising purposes as defined by California law.

Your California Rights

• Right to Know: Request information about how we collect and use your personal information
• Right to Access: Get a copy of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Delete: Request deletion of your personal information
• Right to Data Portability: Request transfer of your information
• Right to Non-Discrimination: Exercise rights without discriminatory treatment

How to Exercise Your Rights: Submit requests via email to tune@neptune.rent. We may ask for additional information to verify your identity.

Special Information for Other State Residents

Multi-State Privacy Rights

If you live in Colorado, Connecticut, Virginia, Utah, Oregon, Texas, Montana, Delaware, Iowa, or Tennessee, you have these rights:

• Access your personal information and understand how it's processed
• Correct inaccuracies in your personal information
• Delete your personal information (subject to legal exceptions)
• Data portability for information you provided to us
• Opt out of the sale of your personal information (though we don't sell data)

Additional Rights in Some States

Some states provide extra rights, such as:

• Right to opt out of profiling for certain automated decisions
• Enhanced rights for sensitive personal information
• Specific notice requirements for data processing
• Appeals processes for denied rights requests

How to Exercise Your Rights: Contact us using the methods in the Contact Information section. We'll respond within the timeframes required by your state's law, typically 45 days with a possible 45-day extension.